Consumer's Rights & Responsibilities

Customer Rights

• 1. Right to be Treated Equally: You have the right to be treated fairly and equally at all stages of providing of our services. We have special care to older people and those with special needs.
• 2. Right to Know: You have the right to know the information about services. Our employees would be happy to assist you for any enquiries.
• 3. Right to Privacy: Send Exchange ensure Confidentiality of information that might being collects or discloses with regards to our services.
• 4. Right to complaint: The customer has a right to complaint for errors, lapses in conduct, as well as non-performance or delays in performance of services.

Customer Responsibilities

• 1. You must provide accurate and correct personal and financial information to us. Failure to provide complete and accurate details may result in our services being refused.
• 2. You should read and understand all Terms and Conditions of our services provided in our receipts.
• 3. Review all of your documents before you sign them to ensure no errors are made in your transaction information. Your signature is an approval and agreement of the document content.
• 4. You should collect your receipt for your all transactions and make sure its stamped and signed. And keep it for any possible review in future.

Complaint Procedure

• 1. If you ensure that you have a reasonable complaint, you can use the following channels to raise your complaint, and we obliged to act upon it –
  a. 1/ Visit your nearest Branch
  b. 2/Contact our Call Centre Customer Care Helpline No +97126277272
  c. 3/ Email us at customercare@sendexchange.com
  d. 4/ Send your Feedback on our website www.sendexchange.com
• 2. Your complaints will be registered and you will receive SMS notifications
• 3. You will be informed upon solving your complain.